Smartflows and AI Virtual Receptionist outage

Incident Report for Service Status Page

Resolved

This incident has been resolved.

Posted Aug 17, 2026 - 22:50 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 17, 2026 - 20:12 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 17, 2026 - 19:18 CEST

Monitoring

The issue has been identified as being linked to a cloud infrastructure problem. The cloud team has restored the service and is currently monitoring its proper functioning.

Posted Aug 17, 2026 - 16:31 CEST

Update

Chats of digital virtual assistant are affected as well.

Posted Aug 17, 2026 - 16:06 CEST

Investigating

Voice services for Smartflows and the AI Virtual Receptionist are currently unavailable in the US region.
Our team is investigating the issue.

Posted Aug 17, 2026 - 16:00 CEST

This incident affected: US (Smartflows - Virtual Receptionist).