Update - We are continuing to work on a fix for this issue.
Jun 11, 2026 - 17:39 CEST
Jun 11, 2026 - 17:39 CEST
Update - We are continuing to actively follow up on the situation with our partner AWS and will share additional updates as soon as we receive more information.
Mar 16, 2026 - 06:45 CET
Mar 16, 2026 - 06:45 CET
Update - We are continuing to work on a fix for this issue.
Mar 03, 2026 - 12:33 CET
Mar 03, 2026 - 12:33 CET
Update - We remain in close coordination with our cloud providers to gain full visibility into the current situation. We will provide timely updates as soon as additional information becomes available.
Mar 03, 2026 - 12:07 CET
Mar 03, 2026 - 12:07 CET
Identified - Due to the current geopolitical situation in the Middle East, some of our services operating in this region are currently impacted.
Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions.
At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers.
We will provide further updates as soon as additional information becomes available.
We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible.
Mar 02, 2026 - 12:01 CET
Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions.
At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers.
We will provide further updates as soon as additional information becomes available.
We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible.
Mar 02, 2026 - 12:01 CET
Australia
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Cloud Suite
Operational
APJC
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Cloud Suite
Operational
UCX Platform - Web Portal
Operational
UCX Platform - Authentication Services
Operational
UCX Platform - Licensing
Operational
UCX Platform - User Synchronization
Operational
UCX Platform - Voice Analytics/Call Recording
Operational
UCX Platform - Public API
Operational
Canada
Operational
UCX Cloud Suite
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Platform - Web Portal
Operational
UCX Platform - Authentication Services
Operational
UCX Platform - Licensing
Operational
UCX Platform - User Synchronization
Operational
UCX Platform - Voice Analytics/Call Recording
Operational
UCX Platform - Public API
Operational
Europe
Operational
SIP Media Edge
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Cloud Suite
Operational
Call Analytics - Webex Collector
Operational
Call Analytics - Teams Collector
Operational
Call Recorder- Webex
Operational
Call Recorder - Webex Contact Center
Operational
Call Recorder - Teams recorder
Operational
UCX Platform - Web Portal
Operational
UCX Platform - Authentication Services
Operational
UCX Platform - Licensing
Operational
UCX Platform - User Synchronization
Operational
UCX Platform - Voice Analytics/Call Recording
Operational
UCX Platform - Public API
Operational
Smartflows - Virtual Receptionist
Operational
Smartflows - Digital Virtual Agent
Operational
Smartflows - Voice Virtual Argent
Operational
Smartflows - Webex Console
Operational
Smartflows - Teams Console
Operational
Smartflows - Omnichannel
Operational
Middle East
Major Outage
SIP Media Edge
Operational
UCX Cloud Suite
Major Outage
Call Analytics - Webex Collector
Operational
Call Analytics - Teams Collector
Operational
Call Recorder - Teams
Operational
Call Recorder - Webex Calling
Operational
Call Recorder - Webex Contact Center
Operational
UK
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Cloud Suite
Operational
UCX Platform - Web Portal
Operational
UCX Platform - Authentication Services
Operational
UCX Platform - Licensing
Operational
UCX Platform - User Synchronization
Operational
UCX Platform - Voice Analytics/Call Recording
Operational
UCX Platform - Public API
Operational
US
Operational
SIP Media Edge
Operational
SIP SBC for Webex Calling live recorder
Operational
UCX Cloud Suite
Operational
Call Analytics - Webex Collector
Operational
Call Analytics - Teams Collector
Operational
Call Recorder - Webex
Operational
Call Recorder - Webex Contact Center
Operational
Call Recorder - Teams
Operational
UCX Platform - Web Portal
Operational
UCX Platform - Authentication Services
Operational
UCX Platform - Licensing
Operational
UCX Platform - User Synchronization
Operational
UCX Platform - Voice Analytics/Call Recording
Operational
UCX Platform - Public API
Operational
Smartflows - Virtual Receptionist
Operational
Smartflows - Digital Virtual Agent
Operational
Smartflows - Voice Virtual Agent
Operational
Smartflows - Webex Console
Operational
Smartflows - Teams Console
Operational
Smartflows - Omnichannel
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure operation Jun 16, 2026 21:00-23:00 CEST
As part of our ongoing commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance on the infrastructure hosting your Imagicle Cloud services in European and United Kingdom regions.
During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.
Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.
No action is required on your side.
If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Posted on Jun 12, 2026 - 16:16 CEST
During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.
Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.
No action is required on your side.
If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Posted on Jun 12, 2026 - 16:16 CEST
Infrastructure operation Jun 18, 2026 09:30-11:30 CEST
As part of our ongoing commitment to providing a secure, reliable, and high-performing service, we will be conducting scheduled maintenance on the infrastructure hosting your Imagicle Cloud services in US and Canada regions.
During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.
Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.
No action is required on your side.
If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Posted on Jun 12, 2026 - 17:45 CEST
During this maintenance window, we will perform infrastructure improvements and platform optimization activities within our cloud environment to further enhance the performance, scalability, and reliability of the service.
Expected Impact
Some services may experience a brief interruption or temporary unavailability during the maintenance window. We will make every effort to minimize any disruption and restore full service as quickly as possible.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we continue to improve our platform.
No action is required on your side.
If you have any questions or require further information, please reply to this email or contact our support team through the support portal.
Posted on Jun 12, 2026 - 17:45 CEST