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Middle East services possible disruption
Update - We are continuing to work on a fix for this issue.
Jun 11, 2026 - 17:39 CEST
Update - We are continuing to actively follow up on the situation with our partner AWS and will share additional updates as soon as we receive more information.
Mar 16, 2026 - 06:45 CET
Update - We are continuing to work on a fix for this issue.
Mar 03, 2026 - 12:33 CET
Update - We remain in close coordination with our cloud providers to gain full visibility into the current situation. We will provide timely updates as soon as additional information becomes available.
Mar 03, 2026 - 12:07 CET
Identified - Due to the current geopolitical situation in the Middle East, some of our services operating in this region are currently impacted.

Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions.

At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers.

We will provide further updates as soon as additional information becomes available.

We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible.
Mar 02, 2026 - 12:01 CET
Australia Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
APJC Operational
SIP Media Edge Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Canada Operational
UCX Cloud Suite Operational
SIP SBC for Webex Calling live recorder Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Europe Operational
SIP Media Edge Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder- Webex Operational
Call Recorder - Webex Contact Center Operational
Call Recorder - Teams recorder Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Smartflows - Virtual Receptionist Operational
Smartflows - Digital Virtual Agent Operational
Smartflows - Voice Virtual Argent Operational
Smartflows - Webex Console Operational
Smartflows - Teams Console Operational
Smartflows - Omnichannel Operational
Middle East Major Outage
SIP Media Edge Operational
UCX Cloud Suite Major Outage
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder - Teams Operational
Call Recorder - Webex Calling Operational
Call Recorder - Webex Contact Center Operational
UK Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
US Operational
SIP Media Edge Operational
SIP SBC for Webex Calling live recorder Operational
UCX Cloud Suite Operational
Call Analytics - Webex Collector Operational
Call Analytics - Teams Collector Operational
Call Recorder - Webex Operational
Call Recorder - Webex Contact Center Operational
Call Recorder - Teams Operational
UCX Platform - Web Portal Operational
UCX Platform - Authentication Services Operational
UCX Platform - Licensing Operational
UCX Platform - User Synchronization Operational
UCX Platform - Voice Analytics/Call Recording Operational
UCX Platform - Public API Operational
Smartflows - Virtual Receptionist Operational
Smartflows - Digital Virtual Agent Operational
Smartflows - Voice Virtual Agent Operational
Smartflows - Webex Console Operational
Smartflows - Teams Console Operational
Smartflows - Omnichannel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Smartflows and AI Virtual Receptionist outage
Resolved - This incident has been resolved.
Aug 17, 22:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 20:12 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 17, 19:18 CEST
Monitoring - The issue has been identified as being linked to a cloud infrastructure problem. The cloud team has restored the service and is currently monitoring its proper functioning.
Aug 17, 16:31 CEST
Update - Chats of digital virtual assistant are affected as well.
Aug 17, 16:06 CEST
Investigating - Voice services for Smartflows and the AI Virtual Receptionist are currently unavailable in the US region.
Our team is investigating the issue.
Aug 17, 16:00 CEST

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Error processing Voice Analytics conversations for US customers
Resolved - This incident has been resolved.
Aug 12, 09:25 CEST
Update - The issues causing transcription failures have been resolved.


Sentiment analysis may take longer than usual due to the volume of recordings that were reprocessed, which are being added to the sentiment analysis queue alongside newly incoming recordings.
Aug 11, 15:41 CEST
Update - We are continuing to monitor for any further issues.
Aug 11, 14:10 CEST
Update - We have completed the remediation activities on previously failed transcriptions.
Subsequent activities, like sentiment analysis, PII redaction, summarization and topics extraction are still ongoing and enqueued for some recordings, and will be completed shortly.

We will continue to monitor to ensure service stability.
Aug 11, 14:00 CEST
Monitoring - A mitigation fix has been implemented and we are actively monitoring the results.

The re-processing of previously failed transcriptions is still ongoing.
Aug 11, 13:00 CEST
Identified - We have identified an issue, resulting in failed transcriptions for Voice Analytics customers in US region.
The issue is now mitigated for incoming transcriptions, and we are re-processing failed ones.
Aug 11, 10:56 CEST

Aug 11, 2026

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

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