Error processing Voice Analytics conversations for US customers
Incident
Report for Service Status Page
Resolved
This incident has been resolved.
Update
The issues causing transcription failures have been resolved.
Sentiment analysis may take longer than usual due to the volume of recordings that were reprocessed, which are being added to the sentiment analysis queue alongside newly incoming recordings.
Sentiment analysis may take longer than usual due to the volume of recordings that were reprocessed, which are being added to the sentiment analysis queue alongside newly incoming recordings.
Update
We are continuing to monitor for any further issues.
Update
We have completed the remediation activities on previously failed transcriptions.
Subsequent activities, like sentiment analysis, PII redaction, summarization and topics extraction are still ongoing and enqueued for some recordings, and will be completed shortly.
We will continue to monitor to ensure service stability.
Subsequent activities, like sentiment analysis, PII redaction, summarization and topics extraction are still ongoing and enqueued for some recordings, and will be completed shortly.
We will continue to monitor to ensure service stability.
Monitoring
A mitigation fix has been implemented and we are actively monitoring the results.
The re-processing of previously failed transcriptions is still ongoing.
The re-processing of previously failed transcriptions is still ongoing.
Identified
We have identified an issue, resulting in failed transcriptions for Voice Analytics customers in US region.
The issue is now mitigated for incoming transcriptions, and we are re-processing failed ones.
The issue is now mitigated for incoming transcriptions, and we are re-processing failed ones.
This incident affected: US (UCX Platform - Voice Analytics/Call Recording).