Service Status Page Status

Middle East services possible disruption

Update - We are continuing to work on a fix for this issue.
Jun 11, 2026 - 17:39 CEST

Update - We are continuing to actively follow up on the situation with our partner AWS and will share additional updates as soon as we receive more information.
Mar 16, 2026 - 06:45 CET

Update - We are continuing to work on a fix for this issue.
Mar 03, 2026 - 12:33 CET

Update - We remain in close coordination with our cloud providers to gain full visibility into the current situation. We will provide timely updates as soon as additional information becomes available.
Mar 03, 2026 - 12:07 CET

Identified - Due to the current geopolitical situation in the Middle East, some of our services operating in this region are currently impacted.

Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions.

At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers.

We will provide further updates as soon as additional information becomes available.

We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible.
Mar 02, 2026 - 12:01 CET

Australia Operational

SIP SBC for Webex Calling live recorder Operational

UCX Cloud Suite Operational

APJC Operational

SIP SBC for Webex Calling live recorder Operational

UCX Cloud Suite Operational

UCX Platform - Web Portal Operational

UCX Platform - Authentication Services Operational

UCX Platform - Licensing Operational

UCX Platform - User Synchronization Operational

UCX Platform - Voice Analytics/Call Recording Operational

UCX Platform - Public API Operational

Canada Operational

UCX Cloud Suite Operational

SIP SBC for Webex Calling live recorder Operational

UCX Platform - Web Portal Operational

UCX Platform - Authentication Services Operational

UCX Platform - Licensing Operational

UCX Platform - User Synchronization Operational

UCX Platform - Voice Analytics/Call Recording Operational

UCX Platform - Public API Operational

Europe Operational

SIP Media Edge Operational

SIP SBC for Webex Calling live recorder Operational

UCX Cloud Suite Operational

Call Analytics - Webex Collector Operational

Call Analytics - Teams Collector Operational

Call Recorder- Webex Operational

Call Recorder - Webex Contact Center Operational

Call Recorder - Teams recorder Operational

UCX Platform - Web Portal Operational

UCX Platform - Authentication Services Operational

UCX Platform - Licensing Operational

UCX Platform - User Synchronization Operational

UCX Platform - Voice Analytics/Call Recording Operational

UCX Platform - Public API Operational

Smartflows - Virtual Receptionist Operational

Smartflows - Digital Virtual Agent Operational

Smartflows - Voice Virtual Argent Operational

Smartflows - Webex Console Operational

Smartflows - Teams Console Operational

Smartflows - Omnichannel Operational

Middle East Major Outage

SIP Media Edge Operational

UCX Cloud Suite Major Outage

Call Analytics - Webex Collector Operational

Call Analytics - Teams Collector Operational

Call Recorder - Teams Operational

Call Recorder - Webex Calling Operational

Call Recorder - Webex Contact Center Operational

UK Operational

SIP SBC for Webex Calling live recorder Operational

UCX Cloud Suite Operational

UCX Platform - Web Portal Operational

UCX Platform - Authentication Services Operational

UCX Platform - Licensing Operational

UCX Platform - User Synchronization Operational

UCX Platform - Voice Analytics/Call Recording Operational

UCX Platform - Public API Operational

US Operational

SIP Media Edge Operational

SIP SBC for Webex Calling live recorder Operational

UCX Cloud Suite Operational

Call Analytics - Webex Collector Operational

Call Analytics - Teams Collector Operational

Call Recorder - Webex Operational

Call Recorder - Webex Contact Center Operational

Call Recorder - Teams Operational

UCX Platform - Web Portal Operational

UCX Platform - Authentication Services Operational

UCX Platform - Licensing Operational

UCX Platform - User Synchronization Operational

UCX Platform - Voice Analytics/Call Recording Operational

UCX Platform - Public API Operational

Smartflows - Virtual Receptionist Operational

Smartflows - Digital Virtual Agent Operational

Smartflows - Voice Virtual Agent Operational

Smartflows - Webex Console Operational

Smartflows - Teams Console Operational

Smartflows - Omnichannel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 16, 2026

No incidents reported today.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Microsoft Teams Direct Routing Instability Following Microsoft Certificate Authority Rotation (June 30 – July 2, 2026)

Resolved - The service has been confirmed stable
Jul 2, 18:15 CEST

Monitoring - On June 30, 2026 at 09:00 UTC, Microsoft began a planned, multi-day rotation of the TLS certificates presented by its Teams Direct Routing SIP endpoints, moving them to a new Certificate Authority chain on a staged, per-geography basis. During the rotation window, Teams endpoints presented a mix of legacy and new certificate chains.

Following the start of this activity, TLS sessions between our SBC infrastructure and the Teams SIP endpoints became progressively unstable, degrading Direct Routing signaling for a subset of trunks. Consistent with the staged nature of the Microsoft rotation, not all customers were impacted.

Full restoration required realigning the SBC certificate trust configuration to Microsoft's updated Certificate Authority set and performing a complete reset of all TLS connections towards Microsoft Teams. Service is stable now.
Jul 2, 15:16 CEST